Coinbase (NYSE: COIN), a major cryptocurrency exchange platform, has been facing major outages lately in the United States. The issue has been persistent over a week now. Its users have been complaining on its support page. Moreover, some of the furious users took to social media and tweeted about the inconvenience. Also, people posted reports on Downdetector (the website that detects server outages).
According to Downdetector statistics, the peak numbers of reports was 62 in the past 24 hours. The figures show that a huge mass 73% of users have complained about the application not working well. Another 19% users faced issues with the website. Moreover, 9% reports indicated ‘transfer out’ glitches.
One of the users complained on Twitter mentioning that he lost his Shinja coins from his Coinbase wallet recently. The tweet stated: Im missing Shinja from my coinbase wallett.. I haven’t done any transactions in months and I have photos to prove my coins are down. The rep i spoke with(speaking with on hold) is unaware of this issue so the more people calling into the companies should help.” Missing coins are a huge glitch since they can’t trade on those tokens anymore. Moreover, it might have stress to the user as to where did the tokens vanish.
About three days ago an user tweeted: “@CoinbaseSupport your app has been down a week on asset graph history. @coinbase I’ve even deleted & reinstalled still not working.” Therefore, it indicates that the issue has been persistent since then. A Downdetector report mentions, “I just wanna buy some dogecoin. It’s been like 6 days of app issues. Cmon.”
Some users mentioned that the application just stops working when it’s absolutely necessary. This is when the prices are high and they intend to sell the coins. “HOW CONVIENIANT OF IT TO STOP WORKING WHEN PRICES GO UP,” a furious user stated on Downdetector.
Coinbase Support has replied to several such reports stating that they might fix the issue as soon as possible.